Booking terms and conditions
Last updated: 20 July 2026
1. Scope
These terms apply to bookings of excursions and local experiences presented on lyluutravel.fr. Lyluu Travel acts as an introducer between the traveller and independent local guides or providers, chosen and recommended by Lyluu Travel. The excursion itself is supplied by the local provider, who is responsible for carrying it out.
2. Booking fee
Unless the excursion page says otherwise, the amount paid online at the time of booking is a booking and introduction fee collected by Lyluu Travel. It is not a deposit paid to the local provider. The balance of the excursion price is paid directly to the local provider, by the payment method stated (usually cash on the day of the excursion). The exact split (amount paid online / amount due on site) is shown clearly before any payment.
3. Booking confirmation
Booking online is a pre-booking request. It only becomes final once the local provider has confirmed availability, which you are told by email, normally within 48 hours. If the provider is not available on the date requested, your booking fee is refunded in full, or another date is offered.
4. Cancellation
The cancellation terms specific to each excursion are shown on its page and repeated in the confirmation email. Unless stated otherwise: free cancellation up to 48 hours before departure (full refund of the fees paid online); after that, the booking fee is not refunded. If the provider cancels (weather, safety, unavailability), the fees paid online are refunded in full.
5. Prices and payment
Prices are shown in euros. Online payment is handled securely by Stripe; Lyluu Travel stores no bank details. The balance payable on site is owed to the local provider, in the currency and by the method stated on the excursion page.
6. Liability
The excursion is carried out under the local provider's responsibility. Lyluu Travel chooses its partners with care but cannot be held liable for how the service is delivered, nor for damage or loss occurring during the excursion. Travellers are responsible for holding suitable travel insurance, for the documents required, and for being physically fit for the activity.
7. Complaints and contact
For any question or complaint: contact@lyluutravel.fr. We undertake to reply as quickly as we can and to help settle matters with the local provider.
8. Personal data
Data collected when you book is handled in line with our privacy policy. Only the information strictly needed to run the excursion (name, number of travellers, hotel, phone number) is passed to the local provider concerned.
This English text is a translation provided for convenience. In the event of a discrepancy, the French version prevails.